The below measures are in place to ensure that the school is able to focus on delivering first-class education, which includes using up-to-date technology to its best advantage and streamlining processes to keep the costs as low as possible.

It is policy that every student has a prescribed machine purchased from the prescribed supplier.

The school prefers that the machines are warrantied for the full duration of each student's time at Bishops...

The Dell machine(s) includes an international, five-year factory warranty, five year accident care and extended battery warranty.

Apple machine(s) extended warranty includes a 1 Year International Hardware Warranty, plus 4 Year Local Hardware Warranty along with an extended battery warranty. A total of 5 Years.

Help Desk (Outsourced)

Help Desk support is limited to 'walk-in' support only and excludes telephonic support...

School technical support is positioned to help the students and staff with their use of technology in the classroom...

The Help Desk assists with school software for all machines...

The Help Desk is available to the students at break times and after school...

Students know that they are responsible for bringing a working laptop to school every day...

Laptop service and support process at Bishops

All students are charged a once-off technology levy, billed in the first term of their Grade 8 year...

• Configuration of machines (after initial set up by prescribed supplier)
• Deployment of software updates
• Software support required by the school
• Support for learning and teaching
• Online documentation and self-help portal
• Classroom AV and technical support
• Anti-virus support
• Network and printing connectivity
• Managed internet and Teams support
• Loan units for software/hardware repairs (with and without warranty)
• Maintenance of setup config for efficient support

Every machine is initially configured by the recommended supplier...

Your choice of prescribed device does not exclude you from the once-off technology charge or the annual software license fee...

Loan Units and Back Up

There is no reason for a student to be without a working laptop in class...

Loan units are only available for students who own a recommended, warrantied machine purchased from the recommended supplier...

Loan units for warrantied prescribed Dell machines

The Help Desk has a number of loan units available...

Loan units for Digicape Apple machines with hardware issues

Broken Apple machines are not left at the on-site Help Desk...

Please read the Digicape Support for more information.

Loan units for existing non-Digicape Apple machines bought into the school pre-2017

It is your responsibility to take your machine to your supplier for repair...

Help with Apple Machines purchased through Digicape pre-2022

Should a student experience Windows software difficulties with his Apple computer...

Please refer to the Digicape Support for more information.

Help with existing Apple machines purchased overseas

International Apple Care warranties bought overseas are not upheld in South Africa...